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1-(800) 317-7050

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FAQ

Will there be a shipping confirmation once the order is placed?

Once an order transaction has been completed a confirmation will be sent to you via email.



How long does shipping take?

We typically have a 1-3-day processing window to fully verify and fulfill your order.

Here are estimated delivery time by country:

The United States of America - 10-14 days.
Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong Kong, Hungary, Ireland, Israel, Italy, Japan, South Korea, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Poland, Russia, Saudi Arabia, Singapore, Spain, Sweden, Switzerland, Turkey, United Kingdom - 14-30 days.

If your country is not on the list above please contact us at hello@yumajin.com  before you purchase to confirm availability and delivery time.

Speaking from the experience, usually, our items arrive before the declared delivery time, but if you have any doubts please contact us at hello@yumajin.com and will speed up the process for you.

 


I ordered multiple items, why did I only receive one?

We have multiple manufacturing sites that are located overseas, some of which only focus on creating specific items. Because of this, it is possible that you may receive an item separately from the rest if you ordered products that come from two different sites. Sometimes the products from the same manufacturing site may ship out items in your order as soon as they have been processed instead of waiting till the entire order is complete. We use this shipping method to ensure the quickest delivery times possible. So rest assured if all items from your order do not arrive at once....the rest of your order is on its way!



How can I contact you?

We have a contact form on our website that allows you to reach us directly. Otherwise, you may contact us by emailing hello@yumajin.com.



How do I track my package?

We provide our customers with a tracking number after their purchase has been processed. Do note that it takes 2-4 days for the tracking information to be updated to the website.



I did not get a tracking number, what do I do?

Once your order has been completely processed, we will email you a tracking number (typically within 2-4 days of your purchase). If you did not get a tracking number after 5 days of your order you can simply request yours through our contact form or via email hello@yumajin.com and we will gladly provide you with one.



Do you ship internationally?

Yes! We want to make sure that everyone able to receive our products.



Will you be adding more products?

Although we are focused on our customers' favorite products, we will always in the process of adding products to our store. We want to provide everything needed to make for a satisfactory customer experience.

 

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TODAY ONLY! ENJOY FREE SHIPPING on ALL orders to

TODAY ONLY! ENJOY FREE SHIPPING on all orders to You Have Achieved Free Shipping Free shipping when you order over XX You Have Qualified for Free Shipping